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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Jamie Bishop

April 14, 2024

5  out of  5 rating by Jamie Bishop
"John Paulin and his team have been managing my insurance needs for over 23 years. John took the time to get to know me, my family, and how we approached insurance. Each time our insurance needs changed, from adding our kids to the policy or changes to our home, John took the time to meet with us on our terms and make sure he adjusted with us. Whether it be a simple emailed question or a more involved phone call, John's team has always been responsive and helpful."
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Natasha Santiago

December 26, 2023

5  out of  5 rating by Natasha Santiago
"I switched to John and State Farm from another insurance company when I needed to add a new driver to my policy . Not only did I save a significant amount of money, but the transition was easy and seamless. Most importantly, John was extremely knowledgeable and helpful with everything involved. I didn’t know that level of customer service was possible. I’m so glad I switched!"
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Jocelyn Pezzino

December 16, 2023

1  out of  5 rating by Jocelyn Pezzino
"I've used this insurance company for 8 years. In 2022 we had a house fire and I pay renters insurance so I tried to get help. The insurance company offered to pay for disaster clean up (serv pro) and I told them the only way I could do that was if the insurance would directly pay for it as he assured me that they would, so I agreed. Afterwards, the insurance company said they wouldn't pay for it as they assured me they would and now I am stuck dealing with a payment I knew I wouldn't be able to afford. This company is untrustworthy. They are not honest. And they completely screw you over. I am looking into a new insurance company as I don't want to be represented or represnt such a selfish and untrustworthy company! I advice people to look elsewhere for insurance unless you enjoy being screwed over."
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Theresa Alexander

October 18, 2023

5  out of  5 rating by Theresa Alexander
"They’re all very helpful."
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alfred miller

August 18, 2023

5  out of  5 rating by alfred miller
"I have been with John Paulin’s office for over 20 years. We have Life, Auto, Homeowners, Health, and Liability Insurance through John. His staff is amazing. We’ve had a few claims through John’s office and the service has been seamless. His office makes you feel like family and John is very personable. Would highly recommend John Paulin, State Farm Agent."
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Mike B

August 7, 2023

5  out of  5 rating by Mike B
"John Paulin is an excellent person who also happens to be an excellent SF agent. He’s been looking out for me and my family for years and has been an incredible advisor as we manage all of our life changes. Simply put, he’s got your back."
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Hoang Nguyen

July 1, 2023

5  out of  5 rating by Hoang Nguyen
"John and Theresa at State Farm really go far and beyond to help me when we run into paperwork problem. I would highly recommend their service!"
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Chris Tracy

February 22, 2023

5  out of  5 rating by Chris Tracy
"John Paulin State Farm has been serving our home and auto insurance needs for 18 years. We are grateful for their service and assistance!"
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Paula Carter

November 7, 2022

5  out of  5 rating by Paula Carter
"Thank you John Paulin & team for the many, many years you have provided for and serviced our various insurance products! Your professionalism & personal, genuine care abounds. I am proud to refer you & blessed to have you as my agent."
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jennifer sperling

September 26, 2022

5  out of  5 rating by jennifer sperling
"John was super helpful in assisting me through the "switching" process! As a new customer he was in close contact to answer any questions I might have. Hopefully I never need the services offered, but if I do, help is only a phone call away!"
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Hau Chieng

August 31, 2022

5  out of  5 rating by Hau Chieng
"My family and I have been with John since 2005. John and his team have been exceptional. I have moved away from the area for more than a decade now, and yet I see no need to switch my Statefarm agent. John is quick to response, very accessible via phone and email. I have just recently purchase a home, of course, John got the policy drafted up within hours, and worked seamlessly with my loan office. Highly recommend."
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mohammad Rafi

July 27, 2022

5  out of  5 rating by mohammad Rafi
"Theresa I love you!! For all of your help 🥰"
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Rodney Brown

January 21, 2022

5  out of  5 rating by Rodney Brown
"It was good"
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Peter Yoo

September 29, 2021

5  out of  5 rating by Peter Yoo
"I'm looking at insurance pay for what you need ads...Isn't the point of insurance to protect you from things you can/t foresee? Go ahead, save 20 cents a month or get State Farm through John Paulin. Always there when I need him! He is the literal embodiment of a good neighbor. I consider myself lucky to have found an actual honest human being that makes sure the things I’ve worked so hard for are properly insured!! Over twenty years and planning at least another twenty!"
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Kasandra Johnson

August 31, 2021

5  out of  5 rating by Kasandra Johnson
"Very great service"
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Tanya Burns

October 25, 2020

5  out of  5 rating by Tanya Burns
"Wonderful staff, very helpful!"
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Cory Perkosky

July 29, 2020

5  out of  5 rating by Cory Perkosky
"Been with them for many years! Hands down the best insurance company out there!"
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Jessica Dean

July 11, 2020

5  out of  5 rating by Jessica Dean
"I have had John & His Staff for my insurance for years. Always friendly and professional !!! Very helpful with any questions or concerns I have"
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John Ortu

July 10, 2020

5  out of  5 rating by John Ortu
"John Paulin is a fantastic agent that is there for your needs! His knowledge and experience is what you need from your insurance agent! I could not ask for a better insurance agent to handle my needs. He treats each and every client as one of his family! Truly amazing agent!"
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Theresa Ayres

July 10, 2020

5  out of  5 rating by Theresa Ayres
"My family and I have been customers for years. We like talking with John, the agent, because he explains the insurance information, so that we can understand it. They are always there for us when we need."
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Roadblock Thompson

December 22, 2019

5  out of  5 rating by Roadblock Thompson
"Amazing insurance agent. Been with him for almost 20 years."
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letmy nuttshang

July 5, 2019

5  out of  5 rating by letmy nuttshang
"Very good staff and very helpful there not the cheapest in town but they are the best in town"
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RF Strait

December 27, 2018

5  out of  5 rating by RF Strait
"After having some trust and billing issues with my previous Allstate Agency on the Vestal Parkway I decided to go to State Farm. I found John Paulin on Main Street in Johnson City. I called and spoke to an agent named Teresa, to get some quotes on combined you my car and my house insurance to save money. Teresa was very friendly, very polite, good communication skills and was very knowledgeable about State Farms products. Teresa went over my policies with me line by line and explain to me what each line and fee was for. I was very pleased with the way Teresa handled me as a customer . I would highly recommend John Paulin's State Farm Agency on Main Street in Johnson City. After dealing with Allstate agency that try to overcharge me for having an inground pool when I did not have an inground pool it was a pleasure to join State Farm and to have insurance agency like Theresa to work with. I can honestly say that I trusted Teresa and her ability to provide me with the best possible insurance I can get for my money. As an insurance customer we the customer should have the right to know what we are being charged for and what every fee means. Again I was very pleased with the way Teresa treated me and I would highly recommend anyone giving John Paulin's State Farm Agency a call or stop by. Five stars."
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Cori P

January 21, 2017

1  out of  5 rating by Cori P
"I would not trust them with your insurance! They completely messed up and then blaimed me, and were unapologetic with the whole situation."
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goerge fredicks

September 18, 2012

5  out of  5 rating by goerge fredicks
"I would like to start by saying that I have been with John Paulin Insurance and State Farm for going on 27years this July. When I was sixteen I first came under the protective guidance and knowledge of insurance products. Good thing for me as a driver just starting out. There dedication to member service is outstanding and I should know as I work in an industry that is heavily based in good member service. There has never been a time when I needed John or his team and did not recieve the help I was in need of. There has been several occasions over the years when I have needed him and without fail....He's there. I am currently looking to purchase a home and I called after hours to leave a message to have someone call me the next day with a answer I needed about homeowners Ins. To my surprise John picked up the phone and carried on with me about my issues til resolved about 15 mins later...Now I know John has a loving family that he would like to get home to as soon as posible everynight but he took the extra time to pick up that phone and make another client happy...This and so much more is why I would recommend John and his team to anyone looking for true professional insurance help and coverage with any needs you may have."